The Customer Service Associate (CSA) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company. The CSA will provide customer assistance 24/7 on a shifting schedule. The CSA is primarily responsible for ensuring that customer needs are met, CSA is in charge of coordinating with our Western Union counterpart in terms of limit raises, switching currencies, unpay/ reinstatement, cancellation, verification, etc.)

The CSA is also in charge of handling all phone inquiries, instant- messaging (FB Messenger and Web Chat), FB Community Page assistance, and also accountable in processing remote transactions.

Job Specification:
Education. Bachelor’s Degree Graduate of any course;
Experience. At least a year in customer service or teller experience in remittance;
Skills.
- Manage inquiries through email, phone, and various other channels, including handling requests and complaints (such as procedures for sending and receiving remittances, etc.); handle Google chats and meetings for prompt responses and smooth communication; assist customers by providing information on products and services and resolving any issues related to them.
- Strong English communication skills

Working Setup. Hybrid, at least 5x a week in the HQ located in Legaspi Village, Makati; and
Working Schedule. 6 Working Days (with a possible Saturday and Sunday shift) and with graveyard arrangement (shifting schedule).